Shipping & Returns
Everything you need to know about delivery, tracking, and our return policy.
Shipping
Every VICQUA order is prepared in our certified European laboratory and shipped with trusted international carriers.
Processing time
Orders are prepared within 1–2 business days. You will receive a confirmation email with tracking details once your order has shipped.
Estimated delivery
Shipping costs are calculated by weight at checkout. Express options are available at checkout where applicable. Delivery times may vary depending on customs clearance and local carriers.
Order tracking
Once your order has been dispatched, you will receive a tracking link via email. Please allow 24–48 hours for tracking information to update.
Need assistance?
Contact us at hello@vicqua.com and we will help locate your order.
Duties & taxes
International orders may be subject to customs duties or import taxes determined by your country. These charges are the responsibility of the customer. VICQUA has no control over these charges — please check with your local customs office for more information.
Returns
Due to the hygienic nature of skincare products, we are unable to accept returns in the following cases:
We cannot accept returns for:
- Change of mind
- Opened or used products
- Items ordered incorrectly by the customer
This policy ensures product safety and quality for every customer.
Damaged or incorrect items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
Please include in your message:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once reviewed, we will offer a replacement or refund where applicable.
Address accuracy
Please ensure your shipping address is correct before completing your order. We are unable to guarantee replacement or refund for orders delivered to an incorrectly provided address.
Questions about your order?
Our team is here to help with any shipping or delivery questions.
hello@vicqua.com