Politique d’expédition
Shipping & Returns
Every VICQUA order is prepared in our certified European laboratory and shipped with trusted international carriers.
Processing Time
Orders are prepared within 1–2 business days. You will receive a confirmation email with tracking details once your order has shipped.
Estimated Delivery
| Location | Standard | Express |
|---|---|---|
| 🇺🇸 United States | 2–5 working days | — |
| 🇬🇧 United Kingdom | 4–7 working days | 1 working day |
| 🇩🇪 🇫🇷 🇳🇱 🇦🇹 Europe | 4–6 working days | 1 working day |
| 🇸🇪 Sweden | 5 working days | 1 working day |
Shipping costs are calculated by weight at checkout. Delivery times may vary depending on customs clearance and local carriers.
Damaged or Incorrect Orders
If your product arrives damaged or incorrect, we will make it right. Simply contact us within 7 days of delivery with a photo of the item and your order number.
Returns
Because body care is personal, opened products cannot be returned for hygiene reasons.
If your item arrives sealed and unused, please contact us within 7 days of delivery to arrange a return.